AI App Catalog · AI Agent

Relay.app at Work: Risk and Controls

Relay · AI Agent. What an MSP needs to know to govern Relay.app on client devices.

At a Glance

VendorRelay
CategoryAI Agent
Default Risk RatingMedium
Default Status for New ClientsUnapproved
Recognized ByDomain: relay.app
Desktop App InventoriedWeb only

The risk rating and default status are ProctoredAI's starting points for a new client. Each partner sets the status per client.

What to Know About Relay.app

Automation with AI steps over connected accounts.

Why AI Agent Tools Need Governing

Agents act on connected accounts: they read mail, update records and send messages without a person reviewing each step.

Approve agents per use case in the AI register, keep them to work accounts, and block credentials and customer data in what they are given.

How ProctoredAI Governs Relay.app

  • See it. The agent reports every device and account using Relay.app.
  • Decide it. Mark it Approved, Unapproved or Blocked for each client. Unapproved use can ask the person for a business reason first.
  • Protect what is sent. Prompts and uploads are inspected on the device, and credentials, health and payment data and sensitive documents are stopped, redacted or warned on by the client's rules.
  • Prove it. Usage, decisions and blocked events land in the client's monthly report as evidence.

Policy Packs That Fit

  • Credentials & Secrets. Block API keys, private keys, passwords and connection strings everywhere.
  • Customer Data (Custom Detectors). Block matches from custom keyword and exact-data-match lists.

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Deploy one agent from your RMM, choose what each client may use, and stop sensitive data on the device before it reaches an AI service.

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